International Product Policy

How can I identify products shipped overseas on Finclif?

These are products sourced globally by Finclif and can be identified with the name ‘Finclif Global’ as the vendor.

How can I find those products on the website?

Products in this category are clearly marked “FINCLIF GLOBAL” in light blue colour on our product display, catalogues and pages.

What should I be aware of when buying products from Finclif Global?

Warranty conditions vary by product, please check individual product pages for details.

Product manuals, instructions and safety warnings may not be in destination country languages.

What is included in the price?

You will only pay what is quoted as the total cost at checkout, no more. Finclif protects you against potentially hidden fee.

What payment method can I use to buy products in this category(Overseas)?

You can pay with your debit/credit cards and make a transfer from any bank of your choice on Finclif.

What if I want to cancel my Finclif Global products?

Once your order is shipped, Finclif cannot stop its delivery as the import process has started. Cancellations are therefore not authorized after an order has been confirmed.

SHIPPING AND CUSTOMS

When will I receive my item?

The delivery timeline is indicated on the product page under the name of the seller. It is in business days, thus, it doesn’t take into account weekend days and public holidays.

It includes the time for the seller to fulfill the order, the international shipping to Nigeria, the customs clearance in Nigeria and the first attempt to deliver your order.

What happens if I don't receive my product within the estimated delivery time?

In case your item has not yet reached you within the estimated delivery time displayed on the product page, please contact +2347019013464

You will be able to inquire about the estimated delivery date and other related information.

How can I track my order?

Contact +2347019013464

Do I have to pay extra duties or taxes when my product is delivered?

No. You are not expected to pay any additional duties or taxes.

NOTE: 

We only accept returns in this category for;

Wrong Item: If you received an item different from what you ordered.

Defective Item: Damaged upon delivery or not according to the manufacturer’s specification

We do not accept returns if size does not fit, or if a client dislikes the product (colour, material, style).

We encourage you to carefully check full description of the items and confirm it meets all your expectations before placing your order.

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