My package is prepaid. Do I need to show any document when collecting it?

Yes. A show of any valid ID card or Proof of payment from your Finclif Account

My package is cash on delivery. Can someone pick it up on my behalf?

For now, Pay on Delivery Option is not available on Finclif.

How do I cancel my Order?

You can cancel your order by calling +2347019013464 or emailing orders@finclif.com

Are all products on Finclif original and genuine?

Yes, all our vendors including the products and services they advertised go through various security checks and because we are 100% committed to serving you and becoming your No 1 Trustworthy Marketplace, we delist/deactivate vendors/products/services that look fraudulently suspicious

If I prepaid for an item, can I still return it?

Yes, you can. We will refund you 100% except for shipping if the product was brought to your address

What is your return policy?

We have a 5 days return policy

How do I pay on Finclif?

– Below is the available payment option:
   – Any debit/credit card
   – GTB Transfer
   – All banks transfer

Will I receive all the items in my order at once?

 This depends if you ordered from separate vendors

How do I place an order on Finclif?

This is very simple. Once you find the right product or service, follow these steps:
  – Click on ‘Add to cart’
  – Click on ‘view cart’ right underneath ‘Add to cart’
  – Enter your billing/shipping information.
  – Choose your preferred payment option
  – Click on ‘Place order’

Can I contact Finclif on WhatsApp?

Yes. Follow the WhatsApp icon on the site or add +2347019013464 or click here to chat with us on whatsapp

How can I return my product?

Whatsapp: +2347019013464. Click here to chat with us on whatsapp

Are there hidden charges if I order on Finclif?

There are no hidden charges. All costs are visible at the end of the checkout

How can I track my orders?

We will send regular updates about the status of your order via text messages and emails.
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